Frequently Asked Questions



Frequently Asked Questions

Q: What areas do you cover?

A: Although based in Abergele North Wales, our work takes us all over North Wales, Chester and the Wirral.


.Q: How long have you been in trade?

A: We have been in trade for more then 35 years. 


Q: Do you care about the environment?

A: We always use ECO friendly products.

 

Q: Are you insured?

A: Yes, we hold Public Liability Insurance for £2,000,000 copy of the policy will be provided on request.

 

Q: Do you supply scaffolding for external decoration?

A: We have a scaffolding tower.

 

Q: Can you provide the quote for insurance work?

A: Yes, we have years of experience in writing quotes for insurance companies.

 

Q: How do you calculate your quotes?

A: When visiting your home or business, we will work out how long the job should take and what materials

    will be needed to complete your desired project. We will then give you a detailed quotation specifying

    cost of labour and all materials. Quotations can be Emailed to you in PDF format.

 

Q: Do you supply materials?

A: We prefer to, as I know which paints are best for which job so I can ensure proper protection and quality of finish.

   Colour charts will be provided. I will also supply all other materials including filler, wallpaper paste etc.

   As for wallpaper, most of my customers prefer to provide their own. We will be happy to let you know

   how many rolls will be required.

 

Q: How soon can you start?

A: This will depend on how full the diary is. We will of course try our best to suit your preferred dates.

 

Q: Do I need to empty the room?

A: All we ask of you is to move small fragile items. On the day we commence work we will move all furniture

    into middle of the room. We will then cover with clean dust sheets. Carpets and floors will also be protected.

 

Q: Do you guarantee the work you do?

A: We always make sure that you are delighted with results. It is very unlikely, but if you are not

    Completely happy with work, we will come back and correct it.

 

Q: When do I pay?

A: We only ask for payment on completion of work and once we know you are satisfied with the end result.

   On large scale projects a deposit may be required to cover costs of materials etc.

   This will be agreed before work commences.

 

Q: Are there any hidden charges?

A: No, any extra work or variations from the original quotation that arise will be agreed upon. As a small business

   We are not required to register for VAT purposes, therefore VAT will not be charged to any price quoted.